Portico Promise

A promise is a declaration. It’s an assurance that you will do what you say you will. And unfortunately to some it doesn’t mean as much as it used to...as much as it should.

As part of our commitment to excellence we’re making a promise to each and every one of our stakeholders. If we’re lucky enough to count you as one of our clients, residents, associates or suppliers, we intend to treat you like a valued member of our family. And with that in mind, we issue a set of PROMISES…to each of you.

More importantly, we invite you to hold us to them if you ever find that we’re not living up to the letter and spirit of our PROMISE – call us on it. We want to be held accountable.

To Our Residents

We PROMISE to be friendly at all times...in ALL interactions. Ever talk to a customer service rep that doesn’t seem to like people? We have too…and we don’t like it. People are our business, and we remind ourselves of that fact every day.
We PROMISE to listen. If you have a problem, an issue, a complaint…or just need to vent, we’re here to listen. Your problems are our problems…and we’re here to help fix them. But we can’t do that if we don’t LISTEN first.
As much as it relies on us, we PROMISE to always do the right thing. We don’t want to work for a company that doesn’t do the right thing. We’re not saying we won’t make a mistake...but the truly great companies are the ones that always fix it. Whenever we’re faced with what seems like a conundrum, we simply ask, “What’s the right thing”? And you know what? The great thing about life is we almost always know what that is.
We PROMISE to provide you with a HOME worthy of your decision. That’s what you’re here for right? You’re not just buying a t-shirt from us…you’re deciding where you will live, sleep, learn, love and grow. We’re honored you’ve chosen to call our community your HOME and it’s up to us to remind you that you made the right decision each and every day.

To Our Clients

We PROMISE to run your property like we own it. To make every decision like our very own money was invested in the property. We PROMISE to care as much about your investment as you do. You should accept no less from your management company.
We PROMISE to hire only the very best talent to run your property. Every company in the world says they hire the best…and so few actually do. Why? Because it’s hard. There just doesn’t seem to be enough talented individuals out there, and it can take a lot of effort and work to find them. But if your property is going to perform as it should, and our company is going to keep the promises outlined on this page, we need to have the very best talent at every position.
We PROMISE to remain a boutique management company. We didn’t start this business to be big…we want to be great. We can’t do it if we have 180,000 units to manage across the continental United States. We can only do it if we stick to our strategy. We PROMISE you’ll never see us on the NMHC list of largest property management companies.
We PROMISE to hold ourselves accountable and results oriented at all times. When a mistake or issue arises, we look internally first. ALWAYS. If your property is underperforming it’s up to us to address that. We’ll look at every single decision, associate and strategic approach before we ever look to external factors.
When facing two differing paths, or difficult decisions we PROMISE to always do the right thing as it relates to you our client.

To Our Associates

We PROMISE to only hire the very best talent to join our organization. If you work for us, it’s because you’re one of the best and brightest and we wanted and needed your abilities on our team. We PROMISE to invest in you, to provide you with a team that supports your career development and to ensure a positive work environment.
We PROMISE to LISTEN. You aren’t just the workforce of our company…you’re the backbone. The foundation. We can’t succeed unless you do. We need to know if there’s any issue, problem, or concern. And we want your ideas too, every one of them.
We PROMISE to COMMUNICATE. The very word “communication” has become incredibly cliché. Yet it is still, without a doubt, the single most important trait of a successful and healthy organization. We will keep you abreast of every important decision, issue, or topic. We hold quarterly State of the Union calls to catch you up on what’s happening at Portico and our senior management is committed to ensuring you know as much as possible about our company. You’re not just an associate, you’re a stakeholder.
We PROMISE to be results oriented. We do not believe in seniority, paying your dues, or in the word “deserve”. We have created systems and scorecards to identify the very best people working at Portico. When we find those people, we invest in them, train them, and nurture them. And even better, we promote them.
We PROMISE to have fun. Not because you need it or deserve it…but because WE NEED IT! Life is too short to work at a place you don’t enjoy coming to every single day. So in addition to hiring the smartest, most diligent, hardest workers…we hire fun people. We work hard and do a great job every day…but we also enjoy ourselves. So smile. And joke. And laugh. And laugh some more.